Minimun billable amount € 50,00 
GENERAL CONDITIONS OF SALE
1. ACCEPTANCE OF GENERAL CONDITIONS OF SALE
1.1 The contract between Storeutensili and the customer shall be deemed to be concluded upon Storeutensili’s acceptance of the order. Such acceptance shall be deemed tacit unless otherwise communicated in any manner to the customer. By placing an order in the various ways provided, the customer declares that he has read all the information provided to him during the purchase procedure, and that he accepts in full the general and payment terms and conditions set forth below.
1.2 The customer, once the online purchase procedure is completed, has the burden of printing, saving an electronic copy and/or otherwise keeping these general conditions of sale.
2. MODE OF PURCHASE
2.1 The customer may purchase only the products in the electronic catalog at the time of placing the order, viewable online at (URL) https://storeutensili.it/, as described in the relevant information sheets. It is understood that the picture accompanying the description sheet of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the picture.
All information supporting the purchase is intended as mere generic information material, not referring to the actual characteristics of an individual product.
2.2 The correct receipt of the order is confirmed by Storeutensili by means of an e-mail reply, sent to the e-mail address communicated by the customer, which will report the ‘Customer Order Number’, to be used in any further communication.
2.3 The message will reproduce all the data entered by the customer, who undertakes to verify their correctness and promptly communicate any corrections, in the manner described below.
2.4 If, given the breadth of the catalog and the amount of information contained therein, a sale price different from the actual one is erroneously generated by the site, Storeutensili will, through its Customer Service, notify the customer and, if requested by the customer, cancel the order.
2.5 In the event of stock-out – even temporary -, Storeutensili may refuse the purchase request after notifying the customer, to whom it may also indicate any replacement products that may be available. Unless the customer requests to purchase a replacement product, Storeutensili will refund any sums already paid by the customer as soon as possible and in any case no later than 14 days from the date on which the order was cancelled.
3. PRICES
3.1 All prices published at the time of ordering apply. Prices refer to the items depicted according to the description. We reserve the right to errors and price changes. All prices on the site are shown both including VAT (valid condition for companies with VAT number) and taxable without VAT (valid condition for private customers – percentage currently in force in Italy 22%).
4. METHODS OF PAYMENT
4.1 PayPal
In case of payment through Paypal, the Customer undertakes to make the payment through the methods communicated by e-mail by Storeutensili within 10 days after the order. Beyond these deadlines, the order will be deemed automatically canceled. Shipment of what has been ordered will take place only upon receipt of payment.
PayPal is a very simple, fast and reliable payment method popular on the web that allows you to purchase without entering credit card information.
By selecting PayPal payment, the customer will be redirected to a page on the PayPal site where they will enter their email address and password and make the payment.
4.2 Advance Bank Transfer.
Storeutensili will provide the Customer with the crediting bank details via e-mail. The shipment of what has been ordered will take place upon actual crediting of the amount due on the c/c which must take place within 10 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled. The reason for the bank transfer must include the reference number of the order.
5. DELIVERY METHODS AND COSTS
5.1 For the issuance of the invoice, the information provided by the customer at the time of the order shall be authentic: no changes will be possible after the issuance of the invoice. The invoice is sent to the e-mail address provided by the customer during registration. Invoices cannot be issued after the order has been placed.
5.2 It is the sole responsibility of the customer to carefully verify the data entered in the “billing address” field, which cannot be changed once the order has entered the shipping stage. The invoice will be made out to the address entered in the billing field at the time of purchase and it will not be possible to make the invoice out to a different name or address. No change in the invoice will therefore be possible.
5.3 Delivery charges are the responsibility of the customer and explicitly stated at the time the order is placed, unless there are specific promotions. Any promotions, such as free shipping upon reaching a certain amount, are related only to the tool category (blades, drills and cutters, cutters and heads, knives) therefore exclude the category of window and door accessories (gaskets, profiles, etc.).
5.4 Requested products are delivered in the shortest possible time, normally within 5 working days from the date of payment Given the high quantity of codes on the site, in case of the need for urgent guaranteed delivery we recommend sending availability request to info@storeutensili.it. Within 24 hours you will receive a guarantee on the availability of the requested items. In case of delay of more than 30 days from the date of confirmation communicated by Storeutensili to the customer, he will be entitled to cancel the order and terminate the contract, with full refund of the amount paid.
5.5 Storeutensili shall not be liable for any damage, either direct or indirect, resulting from shipping and/or delivery delays.
6. DELIVERY
6.1 Unless explicitly stated by Storeutensili Customer Service, delivery is intended to be at street level.
6.2 Upon delivery of the goods by the courier, the customer shall
check:
– that the number of packages being delivered corresponds to what may have been indicated by e-mail
– that the packaging is intact, not damaged or wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping).
Any damage to the packaging and/or the product must be immediately contested,
by affixing WRITTEN RESERVE OF CONTROL on the courier’s proof of delivery. Once the courier’s document has been signed without affixing a reservation, the customer will not be able to make any objection about the external characteristics of the packaging delivered and the products inside. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 5 days of delivery to Storeutensili Customer Service at: info@storeutensili.it.
6.3 In case of an unsuccessful delivery, the courier will leave a written notice indicating the references to agree on a new redelivery. In case the redelivery is unsuccessful, the courier will return the package to Storeutensili, and the order will be automatically cancelled. In this case, the customer will be refunded the value anticipated by the same, net of shipping costs (by which is meant expenses related to the return.
7. RIGHT OF WITHDRAWAL
The Right of Withdrawal is governed by the Consumer Code and concerns only distance sales between the seller (Storeutensili) and non-professional private consumers, so if you are a VAT number or a company you will not be able to make use of the Right of Withdrawal.
7.1 The customer has the right to request the return of products, under penalty of forfeiture, within a maximum period of 14 days from receipt by sending an e-mail to:
info@storeutensili.it
As soon as the communication is received, Storeutensili’s Customer Service will contact the customer by email informing him/her of the return authorization number, which the customer must indicate on the return form that he/she will receive from Storeutensili by email. The product must be shipped within 14 days from the date of receipt of the return authorization number and must take place at Storeutensili’s registered office. Returns without a return authorization will not be accepted. It is the customer’s responsibility to arrange for the shipment of the products to be returned and to pay the costs thereof.
7.2 The right of withdrawal applies under the following conditions:
– the purchased product must be returned in its entirety: it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, etc.);
– the product must be intact and fully resalable: it must not have been used, nor must it have been installed on other machinery and/or tools, nor in any case have undergone such treatment/use as to make it unsuitable for resale. Storeutensili will carry out the appropriate checks to ascertain the integrity of the products, reserving the right as of now to refuse the return if it is found that the product has been used and/or tampered with;
– the purchased product must be returned in its original packaging, complete in all its parts (including cases, packaging and any documentation and accessory equipment: manuals, etc.). It is necessary for the customer to take all necessary precautions and care to avoid damage in transit by properly packing all products. Storeutensili recommends, when possible, to place the products in a second box and report the acceptance number to the return. Affixing labels or adhesive tapes directly on the original product packaging should be avoided in all cases.
The transport of the product is under the full responsibility of the customer, and this until arrival at Storeutensili’s warehouse.
7.3 If the product is damaged during transport, Storeutensili will notify the customer immediately. The product will be made available to the customer and the request for withdrawal will be cancelled. Storeutensili is not liable in any way for damage, theft/loss, etc. of goods sent by the customer for return.
7.4 If the return procedure is correctly carried out, Storeutensili will refund the customer the full amount paid by credit procedure by bank transfer to the coordinates communicated by the customer. The refund procedure will remain suspended until Storeutensili receives the products.
Expenses related to the return of the product shall be borne by the customer, and may be deducted from the amount due to the same as a refund.
7.5 The right of withdrawal is excluded with respect to customized products.
In case of forfeiture of the right of withdrawal, Storeutensili will notify you by email.
8. WARRANTIES
8.1 The customer acknowledges that Storeutensili is exclusively a dealer of products manufactured by third parties, therefore the warranty on the proper functioning and compliance of the product with applicable standards is limited to the legal warranty to which the manufacturer itself is subject, to which reference is made in full. The customer acknowledges that this warranty is strictly subject to the proper use of the product as specified in the catalogs and/or manuals made available by the manufacturer and in the settings on the product itself.
8.2 In case of defects found on the products, the customer must send an email to:
info@storeutensili.it, describing the precise nature of the defect, attaching photographs. This must be done under penalty of forfeiture within 8 days from the date of receipt of the products with regard to apparent defects (by way of example but not limited to: the state of the packaging, quantity, number or external characteristics of the products, etc.) or within 8 days from the discovery of the defect if they are hidden defects not detectable by diligent inspection upon receipt of the goods.
The non-conformity report must specify precisely the defective product, the product code, the date of delivery and the nature of the defect, and must be accompanied by a copy of the delivery note or accompanying document. After the aforesaid time limits have elapsed, the complaint may no longer be accepted.
8.3 The Products subject to complaint shall be immediately sent by the customer to Storeutensili at its own care and expense in order to allow Storeutensili to send them, in case of manufacturing defects or non-conformities, to the manufacturer. The latter, after verification of the existence of the defect complained of, will provide for its replacement and/or repair.
8.4 Under no circumstances does Storeutensili guarantee that the products supplied are suitable for the specific needs of the customer’s business, even in the event that Storeutensili has provided, at the customer’s request, consulting activities concerning the product itself. The parties, therefore, acknowledge that the aforementioned advice is merely indicative and cannot give rise to any liability on the part of Storeutensili.
8.5 Except in the event of Storeutensili’s willful misconduct or gross negligence, any further contractual or extra-contractual liability arising in any manner whatsoever from, or in connection with, the supply of dissimilar or defective products is expressly excluded, including, without limitation, liability for any direct, indirect, or consequential damages, as well as those arising from lost or reduced production.
8.6 In no event shall Storeutensili be liable for damages caused by improper use of the product, incorrect or deficient maintenance, incorrect positioning, tampering or other acts of negligence attributable to the customer.
8.7 In any event, Storeutensili shall not be liable for damages in excess of the consideration received for the individual supply made.
9. COMPLAINTS – APPLICABLE LAW AND PLACE OF JURISDICTION
9.1 The sales contract between Storeutensili and the customer is concluded in Italy and governed by Italian law.
9.2 Any dispute arising out of or in connection with the contract concluded between the parties shall be settled, if possible, by amicable negotiation of the parties. In this regard, the customer must send an express complaint to Storeutensili fully describing the facts and explaining all its requests.
Should the dispute not be resolved by amicable negotiation of the parties, they undertake in advance to refer the dispute to the mediation body at the Chamber of Commerce of Padua in order to find a solution.
Should this attempt also prove unsuccessful, the Padua Court of Law will have jurisdiction for any dispute.
